(1-3 business days)
Standard Post: Orders up to €49.99 - Shipping: €5.95
Orders over €50: FREE
Click & Collect: FREE
United Kingdom (3-7 business days)
Standard Post: €15
The customer is responsible for paying any customs charges incurred
Mainland Europe (7-21 business days)
Standard Post: €25
Get a full refund within 30 days of purchase.
Online Store Purchases:
You are entitled to a cooling off period of 14 days, which begins on the day you receive the goods. During this period you are free to return the goods to us in the original condition that you received them (unused and in original packaging) and will receive a full refund. You will be required to cover the return postage costs.
If you wish to cancel your contract with us within the 14 day cooling off period email us at firstname.lastname@example.org and return the goods to us.
Out of concern for the safety of our customers (including you!), we are absolutely unable to refund or exchange any kind of personal protective equipment. Personal protective equipment includes, but is not limited to, snow and climbing gear such as slings, ropes, harnesses, carabiners, awnings, helmets, descenders, blockers, cleats, pulleys, belts, ice screws, traditional climbing protection, camming devices and quickdraws.